01
Submit a request
Tell us about your order and the reason for your return or refund. We'll review your request and email you with the next steps.
PartsPeek Support
Returns & Refunds
We want you to feel confident ordering appliance replacement parts from PartsPeek. If something doesn't work out, our return and refund process is designed to be simple and straightforward.
02
Pack your part
Please package the part securely. Keep the original packaging whenever possible and include all components that came with the item.
03
Send it back
When a return is approved, we'll provide the return instructions. Once the item is received and reviewed, we'll process the appropriate refund.
Terms & Conditions
Simple guidelines for returns
Each request is reviewed using the information provided with the order and the condition of the returned part. These guidelines help us determine the appropriate next step.
Eligible returns
- Parts should generally be unused, uninstalled, and in resaleable condition.
- Original packaging should be retained whenever possible.
- Parts damaged through installation, modification, or misuse may not qualify.
- Certain electrical or electronic parts may require additional review.
Before returning
- Have your PartsPeek order number available.
- For appliance compatibility issues, have the appliance model number available.
- Do not send a return until PartsPeek provides return instructions.
Wrong, damaged, or defective item
- Contact PartsPeek promptly when an item arrives wrong, damaged, or appears defective.
- Photos or other information may be requested to help us review the issue.
- When an issue is caused by PartsPeek or the shipment, we'll provide the appropriate return or replacement instructions.
Refunds
- Approved refunds are returned to the original payment method.
- The time for a refund to appear can depend on your payment provider.
Start here
Request a Return or Refund
Give us a few details about your order and we'll review the request and let you know what to do next.
Need help with an order?
Have your order number ready and we'll help you understand the next step for your return, refund, or order issue.